Last updated: September 27, 2026
We want you to be confident in your purchase. This Refund & Returns Policy explains how refunds work for HRMBits software licenses.
1. 7-Day Money-Back Guarantee
You may request a full refund within 7 calendar days of your purchase date if you are not satisfied with the Software, no questions asked, subject to the conditions below.
2. Eligibility Conditions
- The refund request must be submitted within 7 days of the original purchase/order date.
- The request must come from the email address used at checkout, referencing your order number.
- Licenses that have been actively used to process live payroll runs for more than 15 employees, or that show evidence of misuse (e.g., attempts to bypass license limits, unauthorized redistribution), may be ineligible for a refund at our discretion.
- Only one refund per customer/tier is permitted; the guarantee is not intended for repeated purchase-and-refund cycles.
3. How to Request a Refund
Email support@hrmbits.com with your order number and the reason for your request. Our support team will confirm eligibility and process approved refunds within 5–10 business days to your original payment method.
4. After 7 Days
Refund requests submitted after the 7-day window will not be eligible under this policy. We may still consider exceptions on a case-by-case basis in situations such as duplicate charges or proven billing errors.
5. License Deactivation
Once a refund is approved and processed, your license key will be deactivated and you must stop using the Software and uninstall it from all systems.
6. Upgrades & Downgrades
If you’d like to switch tiers (e.g., Starter to Professional) instead of requesting a refund, contact us — we’re happy to apply your original payment toward the new tier within the same 7-day window.
7. Contact Us
For any refund or billing questions, reach out to support@hrmbits.com and we’ll be glad to help.